Thanks for the help guys; it was a hassle but I was eventually able to access my account. They make it extremely difficult for anyone to contact them, and my situation made it even worse. It took them 2 weeks to send me an email, which asked if I had tried resetting my password (duh!). I told them in the message I originally sent them, that I knew my password and the email I had registered with. I had to reply to the email they sent me and provide my IP address, and other details to verify my identity. The first time I tried this it was rejected. I read the email they sent me again carefully and realized I had to post my reply in a very specific way. Then I had to prove I was human, with their ridiculously slanted captchas. After another 2 weeks, I finally had access to my account again.