Customs can be a funny thing. Think of it like a cap shoot.
For what it's worth, Joe, we actually do send inquiries your way, especially if they're in a rush. We've never had an actual customs issue and we typically get boards to U.S. customers within 4 to 8 days.
Customer service is very important to us and if sending a client to High Score Saves is the best option for them we do so. Having other people supply Remix is indeed 100% a step to make things more convenient for people that are outside of Canada.
That being said if some one does inquire with us directly we do take the time to answer their questions and needs.
Being professional and courteous is something that is very important to both John and I, in public, in forum, on social media or in private.
There really is no need for this supposed competition, all we want are people happy with their new game and we will take what ever steps are needed to assure that!