Author Topic: Trouble accessing my Twitch account  (Read 1305 times)

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Offline Rick Fothergill

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Trouble accessing my Twitch account
« on: December 04, 2015, 09:45:34 AM »
I tried accessing my Twitch account and it wants me to update my password, the problem is it is linked to a now defunct email account.  I have tried sending a message to Twitch but the same problem happens they want you to type in the email account that you originally registered to.  In the message I asked them to please respond to my new email address, they have not responded, I feel as though I am in a catch 22  :(.  Anyone have an idea, perhaps there is a way to talk to a human at Twitch.
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Offline tilt

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Re: Trouble accessing my Twitch account
« Reply #1 on: December 04, 2015, 09:55:13 AM »
This may be of some help: https://www.reddit.com/r/Twitch/comments/2exzte/how_exactly_do_you_contact_twitch_support/?sort=confidence

 I don't have time to read the whole thread right now, but it seems to describe your situation.  Hope it helps.
My stream is currently (http://www.twitch.tv/expandedidea/)
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Offline Adam_Mon

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Re: Trouble accessing my Twitch account
« Reply #2 on: December 04, 2015, 10:00:23 AM »
Hey Rick,
https://twitter.com/TwitchSupport
might be your best bet to get a human response.

Offline Rick Fothergill

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Re: Trouble accessing my Twitch account
« Reply #3 on: February 05, 2016, 09:49:59 AM »
Thanks for the help guys; it was a hassle but I was eventually able to access my account.  They make it extremely difficult for anyone to contact them, and my situation made it even worse.  It took them 2 weeks to send me an email, which asked if I had tried resetting my password (duh!).  I told them in the message I originally sent them, that I knew my password and the email I had registered with.  I had to reply to the email they sent me and provide my IP address, and other details to verify my identity.  The first time I tried this it was rejected.  I read the email they sent me again carefully and realized I had to post my reply in a very specific way.  Then I had to prove I was human, with their ridiculously slanted captchas.  After another 2 weeks, I finally had access to my account again.
 
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Offline Adam_Mon

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Re: Trouble accessing my Twitch account
« Reply #4 on: February 05, 2016, 12:02:31 PM »
Thats great news Rick!
Look forward to catching your streams.